INNCORTEX · OPENRILL LLC
Service terms
The service
InnCortex provides Hotel Info, private stay links and guest request tracking. It is a brand of OpenRill LLC. Hotels remain responsible for staffing, accurate information, service delivery and emergency procedures. A request being received does not mean it has been accepted or completed.
Launch eligibility
The initial launch supports properties in the United States outside New Mexico. Business and billing addresses must also be outside New Mexico. Eligibility and applicable taxes must be confirmed before purchase.
Accounts and links
Each employee must use their own authorized email account. Administrators manage access. Stay links must be shared only with the intended guest and can be revoked by the hotel. This product is not an emergency channel.
Trial and pricing
The trial lasts 30 days from activation after hotel setup and includes 300 requests. No credit card is required. The plan is $79 per property per month, unlimited rooms and team accounts, with 2,000 requests. A $10 add-on supplies 1,000 requests. Applicable taxes and final checkout terms must be shown before purchase. No trial converts automatically without a separate subscription purchase.
AI limits
AI drafts may contain mistakes. Review translations and Hotel Info before relying on them. AI never confirms service availability or marks a task complete. Each submitted service item counts once. Replies, translations, status updates and Hotel Info views do not consume additional request credits. When request credits run out, existing requests can still be handled; new submissions are blocked with instructions to contact the front desk. Additional credits require an explicit purchase during a paid subscription.
Cancellation and access
Paid cancellation takes effect at the current paid period’s end. After access ends, new stays cannot be created. Previously created stays retain a limited handover period, ending at checkout or seven days after plan expiry, whichever is sooner.
Availability and support
Service availability depends on network connectivity and service providers. Keep an alternative front desk contact available. For service support, contact hello@inncortex.com.